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Whether you have questions about our platform, it's capabilities, or our services, we'd love to hear from you. Please provide as much information as you're able and we'll get back to you!

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Frequently Asked Questions

FAQ

PingCx supports every phase of a building’s lifecycle, from design and construction to ongoing operations.

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To make your demonstration as valuable as possible, it helps to have basic information about your building portfolio (number of buildings, square footage, and primary building types) and your current BAS platforms (such as Tridium, Johnson Controls, Siemens, etc.). If you have specific challenges or goals—like reducing energy costs, improving tenant comfort, or meeting regulatory requirements—sharing these helps us tailor the demonstration to your priorities. Don't worry if you don't have all this information available; we can still provide a comprehensive overview and gather additional details during our conversation.

PingCx supports buildings globally, with active installations across the United States and Canada. Our cloud-based platform architecture allows us to implement and support systems regardless of location, while our team provides remote and on-site services as needed. We've successfully deployed in diverse climates from Miami to Chicago and New York City to Los Angeles, demonstrating the platform's versatility across different building types and environmental conditions. For international inquiries, please contact us directly to discuss your specific region and requirements.

From first contact to active implementation typically takes 3-4 weeks, though this can vary based on your timeline and requirements. After our initial conversation, we typically provide a proposal within 5 business days. Once approved, our standard implementation process includes system integration, test sequence development, and platform configuration; all measured in days and weeks and not months. For urgent needs or time-sensitive projects, we offer accelerated implementation options that can reduce this timeline. Many clients choose to begin with a pilot building before rolling out across their portfolio.

The most productive initial conversations typically include representatives who understand both the technical and business aspects of your building operations. This often includes commissioning engineers, controls technicians, operations managers, facility managers who know your building systems, property managers who understand tenant needs and operational challenges, and business decision-makers who can evaluate the ROI potential. For larger organizations, energy managers or sustainability directors also provide valuable perspective. We're happy to accommodate multiple stakeholders in our initial meeting or to schedule follow-up sessions with specific team members as needed.

Ready to elevate your building to peak performance?

See how PingCx makes automated commissioning effortless and effective.

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